New York State Public Service Commission
Regulates New York State utility billing and rates. Provides assistance to consumers in resolving disputes with utilities. Complaints, inquiries, and comments can be made online, by phone, or by mail.
Agency Information
Hours
Shut-off hotline: Monday - Friday, 8:30 AM - 4:45 PM
Eligibility
Individuals in need of assistance regarding their utility billing and rates
Application Process
Call for information and services
Required Documentation
All forms available online
Fees
None
Languages
Free Language Assistance 800-342-3377, Haitian Creole, Italian, Korean, Russian, Spanish, Chinese
Contact Info
Hours:
Shut-off hotline: Monday - Friday, 8:30 AM - 4:45 PM
Gas, Electric Shutoff Hotline
Commission Case/Initiative/Proceeding Comment Line
Gas, Electric, Phone & Cable TV Complaints
Energy Service Company Competition Complaints
Fax
TTY
Business Line
Website:
Address:
3 Empire State PlazaAlbany NY 12223
Accessibility:
Not applicable
Resources
This agency has the following programs: