Consumer Assistance Unit
Operates a toll-free consumer complaint phone line and a website, to help residents with Identity theft, credit card fraud, and other consumer fraud issues, will mediate with businesses about consumer complaints.
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Operates a toll-free consumer complaint phone line and a website, to help residents with Identity theft, credit card fraud, and other consumer fraud issues, will mediate with businesses about consumer complaints.
Reviews and mediates complaints from individual consumers. Also provides information to consumers and seeks to ensure a fair and vigorous market place. The Bureau also drafts legislation and conducts studies and writes reports on emerging consumer problems and issues.
Provides assistance to state residents on consumer issues, and and assists with filing complaints. Also offers educational outreach presentations which focus on identity theft prevention, mitigation, avoiding scams and more.
This toll-free hotline focused on vaccine-related fraud. New Yorkers who suspect fraud in the vaccine distribution process should call the hotline at 1-833-829-7226 or email the Department of Health at STOPVAXFRAUD@health.ny.gov. One example of fraud would be any offer of the vaccine in exchange for payment. Hotline staff will route complaints to the appropriate investigative […]
Provides a hotline available for fraud reporting, for consumers, insurance, medicaid, landord/tenant issues, etc. Also offers a “Tenants Rights Guide” with information about leases, safety, repairs, and rights available to both tenants and landlords.