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1

Peer Mediation and Youth Programming

Provides peer mediation to help train and equip youth to approach conflict resolution peacefully through skills such as active listening. Offers mediation services for youth that may include but is not limited to student/teacher conflicts, conflicts between students or with their parents, special education issues, and issues that may involve absenteeism or attendance with school.

4

Specialized Mediation

Provides specialized meditation for disputes that include students with disabilities, parents/guardians of children who are receiving early childhood intervention services, agricultural mediation, and conflict coaching to assist individuals with one-on-one strategizing for conflict resolution.

5

National Grid Consumer Advocacy

Provides advocacy for low and moderate income, elderly, and/or disabled customers who are having difficulty paying their bill. Advocates provide access to National Grid programs and services. Advocates​ Anne O’Connell – Otsego, Rensselaer, Schenectady, and Schoharie counties Aurora Navarro – Jefferson, Lewis, Oswego, and St. Lawrence counties Kari Kelly –Clinton, Essex, Franklin, Fulton, Hamilton, Montgomery, […]

6

Consumer Initiatives

Provides support to mental health recipients to ensure their rights are respected, and that they have input in all phases of treatment and planning, along with access to centers that offer recreational, social and educational opportunities.

8

Dispute Resolution Center

Provides family, community, commercial, and special mediation (custody/visitation, family issues, landlord/tenant, consumer/merchant, and special education). Provides arbitration and small claims court mediation. Offers educational services to schools and groups/organizations/businesses on conflict resolution, and peer mediation.

9

Domestic Violence Program

Provides community education and planning, as well as direct client services including one-on-one support, trauma informed therapy, crisis intervention, and domestic violence emergency shelter.

10

Domestic Violence Program

Provides free and confidential services to survivors of domestic violence. Services include a safe shelter, a 24-hour crisis hotline, advocacy, court accompaniment, transportation, counseling, a domestic violence support group, and New York State Crime Victims Board claims assistance.